Refund Policy
We stand behind our products with a 90-day money-back guarantee. Your complete satisfaction is our priority.
90-Day Money-Back Guarantee
No questions asked. If you're not completely satisfied with your purchase, we'll give you a full refund.
Our Promise
We want every customer to be completely satisfied with their purchase. We are confident that our ISO document templates, checklists, and procedures will save you significant time and effort in your management system implementation. However, if for any reason you are not happy with your purchase, we offer a straightforward, no-questions-asked refund.
How It Works
You have 90 days from the date of purchase to request a full refund. There are no complicated forms to fill in and no hoops to jump through. Simply send us an email and we will process your refund promptly.
How to Request a Refund
To request a refund, simply email us at:
Email: hello@isochecklist.com
Please include your order number or the email address you used to make your purchase. That is all we need to locate your order and process your refund.
Refund Processing
- Refunds are processed within 5–7 business days of your request.
- The refund will be returned to your original payment method.
- You will receive an email confirmation once the refund has been processed.
- Depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account.
Digital Product Access
As our products are digital downloads, you will retain access to your purchased documents until the refund has been processed. We trust our customers and do not require you to delete files before receiving your refund.
Our Commitment to Quality
We offer this generous 90-day guarantee because we genuinely believe in the quality of our products. Every template, checklist, and procedure in our range has been developed by experienced ISO consultants and refined through feedback from thousands of customers worldwide. Over 98% of our customers go on to achieve successful certification using our document kits, and fewer than 2% of purchases result in a refund request. Those numbers reflect the care we put into every document we produce.
Our goal is not simply to sell templates but to give you the tools and confidence to build a management system that adds real value to your organisation. The guarantee exists because we want you to purchase with complete peace of mind, knowing there is zero financial risk. If for any reason the documents are not the right fit, we would rather give you your money back than have an unsatisfied customer.
Questions?
If you have any questions about our refund policy, please do not hesitate to contact us. We are here to help and want to ensure you have the best possible experience. Learn more about our company.