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Common Questions Before Purchasing

What format are the documents delivered in?

All our templates and document kits are delivered as editable Microsoft Word and Excel files. You can open them in Microsoft Office, Google Docs, LibreOffice, or any compatible word processor. Once downloaded, you have full control to customise content, add your logo, and adjust formatting to match your organisation's branding and style guidelines.

Will these templates guarantee certification?

Our templates are designed to meet the requirements of each ISO standard and have been used by thousands of organisations that have gone on to achieve successful certification. However, certification ultimately depends on how well you implement and maintain the management system in practice. The templates provide the documentation foundation, but you will also need to demonstrate that processes are being followed and that records are maintained.

Can I use the templates for more than one site or business?

Each purchase is licensed for use within a single organisation. If you operate multiple sites under the same legal entity, you may use the templates across all of those sites. For separate legal entities or franchise operations, a separate licence is required for each organisation.

Do you offer refunds?

Yes. We offer a 90-day money-back guarantee on all products. If our templates do not meet your expectations for any reason, contact us within 90 days of purchase and we will issue a full refund, no questions asked. We stand behind the quality of our documents and want every customer to feel confident in their purchase.

Do I need a consultant to use these templates?

No. Our templates are written in plain, accessible language with guidance notes throughout to help you understand what each section requires. Many organisations successfully implement their management system using our documents without external consultancy support. However, if you do have questions, our team is available via email to provide free support and point you in the right direction.